Frequently asked questions
Practical answers about quotes, proofs, production, and fulfillment.
We show starting prices for selected drinkware to help you plan. They are not fixed checkout totals. Your final estimate follows review of the requested product, artwork, personalization, quantity, shipping, and other order details. Products without approved starting guidance, including custom shoes, remain quote-required.
No. Start with the item and result you want. We will recommend a verified method after checking material, artwork, use, quantity, finish, and available equipment or partners.
Only after the product and materials are available, the artwork and proof are approved, the required deposit is recorded, capacity is scheduled, and the fulfillment path is realistic.
Possibly, but only after advance approval and inspection. Material, coatings, condition, prior treatments, and replaceability affect risk. We may require a spare or decline an unsuitable or irreplaceable item.
Only when you own it or have permission to reproduce it. We may request evidence or refuse the work. Our acceptance is not legal clearance.
The proof version, spelling, names, numbers, size list, quantities, colors, placement, orientation, personalization data, and intended product. A changed design requires a new approval.
No. Screens, materials, fibers, wood grain, coatings, inks, engraving, transfers, sublimation, lighting, and production lots can vary. Important brand colors may require a reference and test plan.
Yes. The custom-order form accepts one optional PDF, PNG, or JPEG up to 20 MB after you confirm your rights. The file is privately staged, malware-scanned and attached only when the request succeeds. Uploading does not approve artwork or authorize production.
The intended model supports all three, but the exact service area, fee, timing, carrier, packaging, custody evidence, and recovery process must be confirmed for each order.
A reorder can begin from the prior record, but product availability, artwork rights, recipe, cost, sizes, personalization, deadline, proof requirements, and approval must be revalidated.