Working privacy standard: This local draft should receive legal review and final business contact details before production launch.

Information we may collect

Contact details, organization, product request, quantity, sizes, colors, personalization, artwork status, requested deadline, budget range, fulfillment preference, and messages you submit. Later order stages may require estimates, approvals, payment status, delivery information, and support history.

Artwork and personalization data

Artwork, names, numbers, photographs, logos, and recipient data may be sensitive. The custom-order form accepts one optional PDF, PNG, or JPEG file up to 20 MB after you confirm that you have the necessary rights. The file is validated, privately staged, malware-scanned, and attached only when the request succeeds. Uploading a file does not approve the artwork, authorize its use, or release an order to production. Do not send confidential rosters, identity documents, payment-card details, passwords, medical information, or unrelated personal data through a general inquiry.

How information is used

To evaluate capability, prepare an estimate and proof, communicate about the request, produce an approved order, arrange fulfillment, handle support, protect rights and safety, keep required business records, and improve the service.

Access and sharing

Access should be limited to accountable family members and approved service providers who need the information. Information should not be sold. A production partner or carrier may receive the minimum information needed to source, produce, or fulfill an approved order.

Retention and choices

Inquiry, artwork, personalization, order, accounting, rights, and production records should follow documented retention periods. Customers may request access, correction, or deletion where applicable; legal, accounting, dispute, safety, or rights records may need to be retained.

Optional website analytics

Website analytics requires a separate, affirmative choice. It is not required to browse, request a quote, or receive a response, and an inquiry privacy acknowledgement does not grant analytics permission. If enabled after production configuration, measurement is limited to allowlisted page, category, quote-step, and referral fields plus sanitized UTM campaign fields. Names, contact details, artwork, filenames, messages, personalization, addresses, advertising identifiers, and other free text are prohibited. You can decline or later withdraw through the control shown on every page.

Security and contact

No system is risk-free. Hays Custom Works will use proportionate safeguards and document incidents and recovery. The final policy will publish the monitored privacy contact before launch.

Accessibility

Hays Custom Works aims to make its public information and request process usable with keyboards, screen readers, zoom, reduced motion, and mobile devices. If a page, document, form, proof, or communication creates a barrier, contact us through the order-request form and describe the page or task and the format or accommodation that would help. Do not include confidential personalization or payment information in an accessibility request. We will acknowledge the request, provide a reasonable alternative where possible, and track the issue for correction.

This commitment does not claim that every third-party tool or unfinished order workflow has already passed a complete accessibility audit. Known barriers should block launch of the affected path or receive a documented accessible alternative and remediation owner.